Research Notes
Jun 28
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
South American banks led with the highest average loan-to-deposit ratio at 109%, followed by Europe at 96%, with around 50% of South American and 42% of European banks with ratios exceeding 100%
Bank boards globally lack enough technology experts to influence strategy decisions, though North American banks are better at integrating such experts into their boards