Banking Research & Consulting

Tuesday, 5 November 2024

Our archives on Kotak Mahindra Bank

Research Notes

Kotak Mahindra Bank improves customer experience through automated call back

In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service, and call abandonment rates dropped significantly. Savings in call charges were also realised.

Research Notes

Keeping up with treasury transformation as interest-rate rises persist

An altered operating environment has led treasury to reprioritise their investment and liquidity management strategy, with cash management providers offering enhanced solutions

TABInsights website does not provide financial advice, recommend or sell any financial product/service. Views and opinions expressed on this website belong strictly to individual authors/contributors and do not represent TAB Insights.

Request Sample Report

I understand that I have to share my personal data in order to access and/or participate in the following service and agree to the Privacy Policy of TABInsights

Request a Sample Report

I understand that I have to share my personal data in order to access and/or participate in the following service and agree to the Privacy Policy of TABInsights

Reports

Topical Insights

Country Insights

Others

Banking and Finance

Global Rankings

APAC and MEA Rankings

Our archives on Kotak Mahindra Bank

Kotak Mahindra Bank improves customer experience through automated call back

Keeping up with treasury transformation as interest-rate rises persist