Banking Research & Consulting

Tuesday, 5 November 2024

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Research Notes

Chatbots must become

Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.

Research Notes

Non-bank players vie for customers in the digital payments arena

Increasing adoption of digital payments has resulted in stiff competition within the industry. Non-bank payment players have become more aggressive, aiming to grow into full scale financial service providers.

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Our archives on Facebook

Chatbots must become

Non-bank players vie for customers in the digital payments arena