Tay Ah Lek saw a 6.5% rise in total remuneration to $9.2 million in 2020 despite the pandemic, which was 250 times the average pay Public Bank’s employees received.

With the entry of financial technology disruptors, banks in Asia Pacific are putting greater focus on technology and operational excellence to enhance customer service and the overall transaction banking experience.

Australian banks are moving towards increased digitalisation, leveraging technological advancements to ensure seamless customer experience in providing better retail banking products and services.